Frequently Asked Questions

We have our maximum measurements loaded into the Quote Tool and if your blind falls outside of this we recommend that you split the blind in two that are side by side. Please keep in mind that large blinds can get heavy and wear on the componentry the bigger they are.

In some instances will can manufacture the blinds at larger sizes but we don’t recommend it. It will also mean that the componentry will last a lot longer as it doesn’t have such a weight on it.

Here's a breakdown below:

• Aluminium 25mm: 500mm (width) x 500mm (drop) up to 3000mm (width) x 3000mm (drop)
• Roller blinds: From 500mm (width) to 3100mm (width) and from 500mm (drop) to 3000mm (drop)
• Timber Venetians: 500mm (width) x 500mm (drop) up to 2700mm (width) x 2500mm (drop)
• Faux Venetians: 500mm (width) x 500mm (drop) up to 2500mm (width) x 2000mm (drop

Note all of out blinds are custom made and there are exceptions for these rules, contact us if you have any questions.

We don't take any transactions through the website so when a quote is submitted we will come back to you with a formal quote based on the measurements you've provided us for checking. This step helps us to catch any typos before production, however, if the order is place and manufactured unfortunately this will make it hard rectify and will likely need to be remade.

Yes of course you can! If you would like to change any appointment date within 24 hours of the current time please call us on 0800 483 638.

Unfortunately there are some areas of the country are aren't able to service. We can look to arrange travel to wide regions but this would incur a fee. The areas that we cover currently is Auckland, majority of North Waikato, BOP, Coromandel & Queenstown Lakes District.

If you have a consultation arrange with one of our sales reps then that same rep will follow you through the whole process and install them for you.

Yes, of course! Just let us know how long you would like the controls to be when you’re submitting a quote.

Click here to see our video detailing the differences between our Faux Wood (PVC) and Poplar Wood.

Reverse Roll: This our most common roll and is described as 'The Waterfall Effect' - this roll is perfect for any style of window and the blind rolls away from the glass leaving a gap between the fabric and the window so it won't knock on any protruding handles or latches. It also looks the most seamless.

Regular Roll: This where the fabric rolls back towards the glass or if mounted on the outside of the window frame it creates a tighter fit with less of a gap between the fabric. This roll will show through the componentry & tube when looking straight on at the Blind.

Not necessarily, Blockout blinds are great for making spaces dark and for privacy but we also have 2 other types of fabric that might suit better.
Click here to be directed to our YouTube video helping you decide if you should go with a Blockout.

Check out all you need to know about Motorised Roller Blinds - Here or Click here to be directed to our YouTube videos detailing the different types of motorisation we do.

Once you get a quote online and submit it, we will process your order within 24 hours and reply to you with any final amendments to your price, this could include delivery costs.

If you take advantage of our free measure and quote service with one of our reps, then we require 50% deposit upfront with the remainder payable on installation.

If you order through our website or via the phone then we require 100% of the total payable upfront before we process your order into our factory.

Here is a breakdown of our courier costs:

Auckland Region - $40
North Island - $50
South Island - $60
Rural (Nationwide) - $60

Yes of course, let us know whenever you are making your order that you would like to pick up your blinds from our factory so we can ensure we do not charge you any delivery charges.

Collection times are between 8am - 4pm Monday to Friday.

Yes! At time of installation of your new Brightshine blinds or shutters we will be more than happy to take away your old window coverings and correctly dispose of them at no extra charge.

We only repair Brightshine blinds, so if you have purchased your blind from us then we can repair it for you no problem, just drop them into us for assessing. If you have another brand of blinds, then unfortunately you will have to go back to the supplier to see if they will be able to mend it for you.

Our guarantee is for three years after you have purchased your blinds, if anything happens to your blinds within that time frame we will repair them free of charge. If you have just fallen out of your warranty then give us a call and we can give you a price for your repair.